Many Apollo AI buyers say they lost access in September 2026 and could not reach support. Here is what people report worked for getting money back, and how to avoid a second trap.
Step 1: Find your order details
Search your email for the BuyGoods receipt. Note the order number, the date, the amount and the email you used.
Step 2: Contact BuyGoods directly
BuyGoods processed the payment. One buyer on Trustpilot says a phone call got her charges found and a full refund confirmed within days. Use only contact details from your real receipt or the official BuyGoods website.
Step 3: Use your card or PayPal if needed
If the retailer does not help, ask your card issuer or PayPal for a chargeback. Explain that the service stopped working or was not as advertised, and share your order details.
Step 4: Watch out for "back online" messages
- Buyers report texts claiming Apollo AI has a new site and asking them to log in.
- Do not tap the link or enter your email, password or card details.
- Forward scam texts to 7726 (SPAM), then delete them.
- If you reused your password elsewhere, change it now.
Step 5: Report it
File a report at reportfraud.ftc.gov and, if money was lost online, at ic3.gov. Reports help others. You can also read what other buyers say on our reviews page.